Privacy Policy

1. Introduction

Welcome to IRONVALE. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our custom apparel, or participate in our reseller program.

By accessing or using our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. The types of data we collect include:

• Personal Identification Information: Full name, email address, phone number, and delivery address.
• Account Data: Encrypted passwords, order history, wishlist items, and custom saved designs.
• Financial Information: Payment details such as bKash, Nagad, or Bank account numbers (specifically for processing reseller payouts and verifying manual transactions). Note: We do not store credit card PINs or full debit card numbers on our servers.
• Device & Usage Data: IP address, browser type, device information, and interaction data (e.g., clicks, page views) collected via standard analytics tools.

3. How We Use Your Information

We use the collected information for the following business and operational purposes:

• To process and fulfill your orders, including custom t-shirt printing.
• To communicate with you regarding order statuses, delivery updates, and support queries.
• To process reseller payouts accurately to your designated mobile banking (bKash/Nagad) or bank accounts.
• To improve our website layout, product offerings, and user experience based on traffic analysis.
• To send promotional emails or SMS (only if you have opted in), from which you can unsubscribe at any time.
• To prevent fraud, monitor unauthorized reseller activities, and ensure the security of our platform.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties exclusively for operational purposes in Bangladesh:

• Delivery & Courier Partners: Your name, phone number, and address are shared with our logistics partners (e.g., Pathao, Steadfast, RedX, or standard courier services) strictly to deliver your orders.
• Payment Gateways: When processing payments, data is securely transmitted to our payment processors (e.g., bKash, SSLCommerz) according to their strict privacy regulations.
• Legal Compliance: We may disclose information if required to do so by the laws of the People's Republic of Bangladesh, such as responding to a subpoena or protecting the rights and safety of IRONVALE and our users under the Cyber Security Act.

5. Data Security

We implement advanced technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. These measures include data encryption, secure server hosting, and restricted access protocols.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences (like cart items or login sessions).

You can choose to disable cookies through your browser settings, but doing so may affect the functionality of certain features on our website, such as adding items to the cart or generating reseller affiliate links.

7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you via your Dashboard.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your account and associated data (subject to legal and accounting retention requirements).
• Opt-out of marketing communications at any time.

To exercise these rights, please contact our support team through the Support Tickets section or via email.

8. Reseller Specific Policy

If you participate in our Reseller Program, additional data rules apply:

• Identity Verification: We may collect National ID (NID) numbers or trade license details to verify your identity and prevent fraudulent payouts.
• Affiliate Tracking: We track IP addresses and click patterns on your generated affiliate links to accurately calculate your referral orders, views, and clicks.
• Payout Details: Your financial details (bKash/Nagad/Bank) are kept strictly confidential and are only used by authorized finance personnel to disburse your earned commissions.